Priority Assistance
Priority Assistance is a reactive service adapted for businesses that need access to database experts for their mission-critical tasks or consulting, with an agreed response rate.
Proactive Database Monitoring
Proactive Database Monitoring is a service that ensures you get help with monitoring and the proactive follow-up of customer systems. We will monitor, proactively correct, and maintain these systems, and will also propose actions within a defined scope.
License management: Oracle
Through this service, Cegal conducts a check of your Oracle licenses and installed software and makes sure that the setup is in accordance with the applicable Oracle License Rules at all times.
As a license administrator, Cegal also represents you in licensing issues related to Oracle USA. We renew the required licenses by the expiration date. Assessments to ensure correct licenses are also made in the event of changes in your configuration or rule changes at Oracle.
Additional services
24/7/365 emergency preparedness
This is a service that ensures you always get help with critical incidents via Cegal’s round-the-clock emergency hotline. The emergency hotline is staffed with highly qualified personnel – usually the person who answers the phone will be the one who fixes the problem, too.
Periodic reporting/maintenance
With this service, Cegal conducts a review of agreed parts of your operating environment at fixed intervals and prepares a report on conditions that should be remedied to avoid future problems. The service will normally be followed up by the implementation of corrective actions.
Security patching: Oracle
Oracle delivers quarterly patches for security (SPU) and security + bug fixes (PSU). These patches (SPU and PSU) are cumulative, are recommended by Oracle, and are installed as quickly as possible. Through our security patching service, Cegal ensures that the relevant Oracle environments are regularly upgraded, either on an annual, semi-annual or quarterly basis.
