Priority Assistance
Priority Assistance is a reactive service adapted for businesses that need access to our experts for their mission-critical tasks or consulting, with an agreed response rate.
Proactive Monitoring
Proactive Monitoring is a service that ensures you get help with monitoring and the proactive follow-up of customer systems. Cegal will monitor, proactively correct, and maintain these systems, and will also propose actions within a defined scope.
Additional services
24/7/365 emergency preparedness
This is a service that ensures that you can always get help with critical incidents via Cegal’s round-the-clock emergency hotline. The emergency hotline is staffed with highly qualified personnel – usually the person who answers the phone will be the one who fixes the problem, too.
Periodic reporting/maintenance
With this service, Cegal conducts a review of agreed parts of your operating environment at fixed intervals and prepares a report on conditions that should be remedied to avoid future problems. The service will normally be followed up by the implementation of corrective actions.
Security patching
Through our security patching service, Cegal ensures that the appropriate Oracle Fusion Middleware environments are patched at agreed intervals and that critical security patches are installed as quickly as possible.
