An SOP – or Standard Operating Procedure – is a set of written instructions that describes how to carry out a task or process correctly and consistently. It helps ensure that work is done the same way every time, regardless of who performs it.
SOPs are useful for maintaining quality, reducing errors, and supporting training, compliance, and handovers. In IT and managed services, they help teams respond faster, avoid misunderstandings, and meet service level agreements. SOPs play a key role in risk reduction and compliance. For industries with strict standards – like finance, energy, or healthcare. And when something does go wrong, SOPs make it easier to trace what happened and fix it faster.
Organisations should also regularly review and update their SOPs to ensure they remain relevant, accurate, and effective. Outdated procedures can lead to confusion, inefficiencies, or risk.
At Cegal, we work with data, and critical systems where stability and consistency matter. SOPs help structure how tasks are handled, so we can document, repeat, and improve technical processes over time.