Intelligent automation (IA), sometimes also called cognitive automation, is the intersection of automation technologies such as artificial intelligence (AI), robotic process automation (RPA), and business process management (BPM). In contrast to RPA, which primarily focuses on automating manual and repetitive tasks, intelligent automation integrates cognitive capabilities into automated processes, enabling systems to adapt, learn, and make decisions autonomously. This may involve leveraging AI algorithms to analyze data, natural language processing (NLP) to interpret and respond to human language, and machine learning to improve performance over time.
As a result, intelligent automation can make judgement-based decisions without human intervention allowing for increased efficiency, accuracy, and scalability within organizations.
By combining these technologies, intelligent automation can radically change workflows, reduce human error, and drive innovation in areas ranging from customer service and supply chain management to finance and healthcare. Overall, it represents a powerful tool for organizations seeking to optimize their operations and stay competitive.
Read more about How AI and language models can change the energy industry here>
Watch the webinar How can AI benefit my business here >
As a global tech powerhouse, we support our clients to leverage AI capabilities safely and ethically on their corporate data and systems, to optimize business processes, enhance customer experience, and create new revenue streams.